1. Parties to the agreement.

The Title Deed Exchange Agreement is concluded between the AlpinaEx Internet Service and the user: Provider - on the one hand and the Customer, who has used the services of the Provider - on the other hand.

2. List of terms.

2.1 Exchange of title deeds is an online service provided by the Service Provider in accordance with these rules.

2.2 Customer is an individual who accepts the terms and conditions of the Provider and joins this agreement.

2.3 Title Token is a unit of account in a certain payment system used for settlements in electronic systems and representing the scope of rights established by the contract between the electronic payment system and its user.

2.4 Application is the information provided electronically by the Customer for the use of the Contractor's resources, confirming his agreement to the terms of service use set out in this application.

2.5 KYC & AML - “Know Your Customer” and “Anti-Money Laundering”.

2.6 Rate is the ratio of the value of cryptocurrency, e-money and fiat currency when exchanged.

2.7 Commission rate is the rate set to prevent fraudulent transactions. Refunds at this rate are subject to an additional

commission of 2-10%.

3. Terms of Agreement.

These rules are based on the terms and conditions of the public offer, which is formed at the moment of the Customer's application submission and is a key element of this agreement. The public offer is the information displayed by the Contractor concerning the terms and conditions of the application submission. The main component of the public offer are the actions of the Customer made at the end of the application submission, indicating his intention to conclude the transaction on the conditions offered by the Contractor. Date, time and parameters of the bid are fixed automatically by the Executor at the moment of its final formation. The Customer must accept the offer within 24 hours after the finalization of the application.The service contract comes into force from the moment of receipt of title units in the full amount specified in the application to the Executor's requisites. Transactions with title units are governed by the rules, regulations and formats of the relevant electronic payment systems.The term of the contract starts from the moment of submission of the application and continues until its termination at the initiative of one of the parties.

4. Subject of Agreement.

The Contractor undertakes to exchange title units using technical methods for a commission from the Customer after the Customer has submitted an application. The exchange shall be made by selling title units to third parties willing to purchase them at a price not lower than the price specified in the Customer's application. The Contractor shall transfer funds to the details specified by the Customer. Any profit made in the exchange process remains on the Executor's account as an additional benefit and premium for the commission services provided.

5. Contingencies.

5.1 If during the processing of the Customer's application unforeseen circumstances arise that prevent the fulfillment of the terms and conditions of the contract, the terms of execution of the application may be extended for the period of force majeure. The Contractor is not liable for delay in fulfillment of obligations in such cases.

5.2 The Service is not liable for malfunctions, errors and failures of the software and/or hardware providing the AlpinaEx services, if they occur for reasons beyond the control of the Service, as well as for possible losses of the User related to these problems.

5.3 The Service is not liable for the User's losses caused by unauthorized actions of third parties.

5.4 The User is solely responsible for the accuracy of the information provided when completing the Application. In the event that the User has omitted or provided incorrect information, AlpinaEx Service is not liable for any losses incurred by the User due to this error.

6. Application fulfillment process.

6.1 The exchange shall be considered completed when the Internet Service transfers the amount intended for the Customer to the payment details specified by the Customer as a result of the exchange.

6.2 If the Executor's account receives an amount that differs from the amount specified in the application, the Executor shall recalculate based on the title units actually received. If this amount exceeds the amount specified in the application by more than 10%, the Executor has the right to terminate the contract unilaterally and return all funds to the Customer's details, taking into account the commission tariff.

6.3 If the title units have not been sent by the Contractor to the specified details of the Client within 24 hours, the Client has the right to demand the termination of the agreement and cancel his application, which implies the return of title units to his account in full. The request for termination of the agreement and return of title units shall be executed by the Contractor, if the funds have not yet been transferred to the Customer's details. If the agreement is canceled, the return of e-currency will be made within 24 hours of receiving the request for termination of the agreement. If delays in the return occurred through no fault of the Executor, the Executor is not responsible for them.

6.4 If payment is not received from the User for the created application within 20 minutes (unless other time is specified), the Internet Service has the right to delete the application, and the Customer may not be notified. If payment is received after the deadline, funds may be forfeited.

6.4.1 After payment of fiat funds to the Executor's details, the Customer must provide a receipt of the transfer (in PDF format) within the time allotted for payment of the application. Failure to do so may result in the funds being forfeited.

6.5 If the delay in transferring funds to the Client's details is due to the fault of the settlement system, the Executor shall not be liable for any damage caused by the prolonged receipt of funds. In such case the Client agrees that all claims will be directed to the settlement system, and the Executor will provide his assistance within the limits of his abilities and within the law.

6.6 In case of detection of tampering of communication flows or influence aimed at deterioration of the Contractor's work, in particular its program code, the application shall be suspended and the transferred funds shall be recalculated in accordance with the applicable agreement. If the Customer does not agree with the recalculation, he has the right to terminate the agreement and the title units will be returned to the details specified by the Customer.

6.7 When using the Executor's services, the Client fully agrees that the Executor bears limited responsibility within the framework of these rules concerning the received title signs and does not provide additional guarantees to the Client, as well as does not bear any other responsibility to him.

6.8 The Customer undertakes to comply with legal requirements and to refrain from tampering with communication flows and obstructing the correct operation of the Executor's program code.

6.9 The Executor is not liable for damages and consequences, if there was an erroneous transfer of electronic currency due to the fact that the Customer specified incorrect details when submitting the application or paid funds to the details that differ from those specified in the application.

6.10 The Service is not a party to the agreement between the Payment system and the Customer of this system and is not responsible for the actions of either the Payment system or its Customer. The rights and obligations of the Payment system and the Client are governed by the terms of service of the respective Payment systems.

6.11 The Service has the right to verify the legality of possession of electronic currencies and/or funds by the User by means of AML procedures.

6.12 By using the services of the Service, the User confirms that he/she legally owns and has the right to dispose of the funds and electronic currency involved in this Payment.

7. Terms and conditions of exchange.

7.1 All requests are processed on average from 10 to 60 minutes after the necessary online confirmation, depending on the currency and amount of exchange. The exchange process may take up to three hours. Crediting to bank details may take up to 3 working days (in accordance with the banks' regulations).

7.2 Crediting of funds is carried out in accordance with the rules of the exchange: for BTC network 2 confirmations are required, for ETH - 6, for LTC - 4, for XMR - 12, for DOGE - 4, for TON - 4, etc. Please note that in the case of technical works on certain cryptocurrencies, there may be delays in depositing and paying out funds until the technical works are completed on the exchange.

7.3 The Exchange Service does not work with smart contracts, and the Executor is not responsible for funds sent via smart contracts.

7.4 The Exchange Service has the right to send title units not in one transaction, but from several wallets and different transactions in order to avoid blocking and payment errors.

7.5 If the exchange rate changes by more than 0.1%, the application shall be recalculated at the current exchange rate.

7.6 The Provider has the right to carry out additional checks and request any necessary documentation for any reason related to the Client's use of the services in order to confirm the validity of the information.

7.7 Support is provided by online chat, telegram, and mail.

7.8 The Executor has the right to refuse the exchange, if the transfer of title units to the Executor's account was made without making an application through the user interfaces on the Service's Website. Title units transferred to the Executor's account without making an application through user interfaces on the Service's Website can be returned to the Customer taking into account the commission tariff. The Executor is not responsible if the Customer has transferred title units to irrelevant or blocked accounts, wallets, etc., without making an application through the Service interfaces.

7.9 Title units transferred to the Provider's details without a pre-created application or funds frozen due to the detection of high AML risk shall be returned within 14 calendar days. After the expiry of this period, they shall become the full possession of the Contractor.

7.10 The Contractor has the right to refuse to conclude the contract and execute the application without giving any reasons.

8. In addition.

8.1 The Exchange shall have the right to require a video from the Customer in the following format, subject to all of the following conditions:

1. Open Google Play/AppStore and search for the banking or payment method app. Login to the app through Google Play/AppStore. If you are using a website to log into your payment account, make sure the website link remains visible throughout the video.

2. Show the entire bank account login process (while hiding your password) and transactions on your account from the date of the transfer to the current moment.

3. Make sure the video shows the date, time, account number, and the names of the sender and recipient.

4. The video must be recorded on another phone or camera.

5. The video must not be edited. Screen recordings will not be accepted.

6. The video must have a bright and dynamic background (such as a moving car or people), videos with dark or stable backgrounds will not be accepted, in which case you will need to reshoot it.

8.2 To prevent blocking of funds, in case of their return or transfer to the client's cryptocurrency address, if the wallet address is found to be associated with high-risk assets, the exchange service has the right to request from the client a new wallet not associated with such assets.

Exchange rules