1. Parties to the Agreement

This agreement is concluded between the Contractor — the AlpinaEx service providing financial asset exchange services — and the Client — an individual who accepts the terms of service.

2. Key Terms

2.1 Financial Asset Exchange — the service provided by the Contractor under this agreement.

2.2 Contractor — the AlpinaEx exchange service.

2.3 Client — the individual who agrees to the service terms.

2.4 Financial Asset — an electronic or fiat payment instrument involved in the exchange.

2.5 Order — an official request to perform a transaction, confirming agreement with the terms of the agreement.

2.6 KYC & AML — client identification and prevention of unlawful activities procedures.

2.7 AML/KYC Policy — a set of measures for client verification, transaction monitoring, and prevention of financial offenses in accordance with legislation.

2.8 Rate — the conversion price between different financial assets.

2.9 Commission Fee — a charge intended to prevent fraud and manage risky assets; an additional commission from 2% to 10% may be applied upon refund, but not exceeding 100 USDT.

3. General Provisions

3.1 The agreement takes effect from the moment the Client submits an order.

3.2 The agreement is considered concluded after the full crediting of funds to the Contractor's account.

3.3 The term of the agreement is from the creation of the order until its completion or cancellation.

3.4 The Client confirms acceptance of the terms within 24 hours after submitting the order.

3.5 The Contractor acts in accordance with the AML/KYC policy, which the Client must review.

3.6 The Contractor has the right to require passing a KYC check; refusal may lead to suspension of the transaction.

3.7 By concluding the agreement, the Client confirms acceptance of the Contractor’s AML/KYC policy.

4. Obligations of the Parties

4.1 The Contractor undertakes to perform the asset exchange for the established fee, transfer funds only to the details provided by the Client, and retain the exchange rate difference as payment for services.

4.2 Transfers to third parties are prohibited; the Client is responsible for violations.

4.3 The Client guarantees that the provided details belong to them.

5. Force Majeure and Liability

5.1 The Contractor is not responsible for delays or failures in payment systems caused by external factors or third-party actions.

5.2 The Contractor is not liable for errors in details provided by the Client.

5.3 The Client is responsible for the accuracy of the data provided.

6. Exchange Procedure

6.1 The exchange is considered completed after funds are transferred to the Client’s specified details.

6.2 If the amount differs by up to 10%, the Contractor recalculates the amount based on the actual received funds; if the difference exceeds 10%, the transaction may be canceled with a refund.

6.3 The provided details are valid for the specified period.

6.4 The Client agrees to pay for the order within the specified time and details, then notify the Contractor and provide a receipt (PDF) for fiat payments.

6.5 The Contractor is not responsible for funds if the Client fails to comply with payment and notification conditions.

6.6 The Contractor is not liable for losses due to incorrect transfers caused by erroneous details provided by the Client.

6.7 The Contractor is not responsible for delays caused by payment systems and banks.

6.8 The Contractor may freeze the order if interference with the service operation is attempted.

6.9 The Contractor has the right to verify the source of funds (AML/KYC).

6.10 The Contractor may request additional identity and payment verification without explanation; refusal may lead to transaction suspension.

6.11 The Client confirms legal ownership of the funds involved in the exchange.

7. Terms and Specifics of the Exchange

7.1 The Contractor may refuse to perform the transaction without explanation.

7.2 The Contractor is not responsible for funds sent without an order or to invalid details; such funds are not refundable.

7.3 Number of confirmations required for crediting funds by asset type:

Tether USDT (TON, Polygon, AVAXC, Arbitrum) — 1
Bitcoin, Bitcoin Cash, DASH — 2
Litecoin, Dogecoin, Toncoin — 4
Ethereum, Ethereum Classic, USDT (TRC20, ERC20, BEP20), USD Coin, Tron, BNB, DAI, Optimism — 6
Monero — 12
Solana — 30 and others.

7.4 Processing time for orders is up to 180 minutes (up to 3 business days in some cases) after funds are credited.

7.5 If payment is delayed by more than 72 hours after crediting, the Client may request a refund, except in cases of force majeure or partial payment.

7.6 If the exchange rate changes by more than 0.1%, recalculation at the current rate is possible.

7.7 The Contractor does not accept funds sent from smart contracts and is not responsible for them.

7.8 Payments may be made in parts from different accounts to prevent blocking.

8. Additional Conditions

8.1 The Contractor may conduct additional checks and request documents, including video confirmation of transactions, following strict requirements.

8.2 Video requirements:

Record the login process and transactions in the banking app or website (showing date, time, accounts, and participants).
The video must be recorded on an external device, not via screen recording.
The video must have a bright, moving background without editing.

9. Personal Data Processing

9.1 To perform operations and comply with laws, the Contractor collects and stores the Client's personal data: full name, date of birth, passport data, contacts, account and transaction details, IP address, and others.

9.2 Data is stored for at least 5 years or longer as required by regulators.

9.3 The Client may request access, correction of data, or withdraw consent, which may affect the ability to receive services.

10. Final Provisions

10.1 Dispute resolution and customer support are carried out via official chat, email, and Telegram.

10.2 Copying website materials without permission is prohibited.

10.3 The terms of the agreement may be changed with prior notice to users.

Exchange rules