General questions How do I create an exchange request? What payment methods are available? What is the minimum and maximum amount of funds that can be exchanged? Why is card verification required and how is it carried out? See all
Rates and fees What is the commission fee for the exchange? What is the basis for calculating the exchange rate? What are network confirmations and why can they affect the exchange rate? See all
Process of exchange How long does it take to complete the exchange? Where can I find information about the status of my order? How can I correct incorrect details in the order? See all
Potential problems The application has been frozen due to the results of AML check. What does that mean? The order was rejected, even though the funds were transferred to the specified account details. Order has been processed, but the funds have not been credited. What happens if the transfer amount differs from the amount stated in the order? How can I contact support if the chat on the website is not working? See all
Other questions Do you have an affiliate program? What is AML and why do you abide by the AML policy? See all
