1. General Provisions

1.1. The Provider is the exchange service AlpinaEx.

1.2. The Customer is a user who has utilized the services of this service.

1.3. The Provider adheres to Anti-Money Laundering (AML) principles and Know Your Customer (KYC) procedures to reduce the risks of fraud and illegal activities.

1.4. The Provider does not engage in transactions with individuals or entities suspected of or involved in illegal activities, as well as in cases where funds are known to be obtained unlawfully.

1.5. The service does not provide additional consultations regarding the analysis of future transactions and does not answer Customers' questions concerning risks related to exchanging or converting funds.

1.5.1. The Customer is responsible for the lawful origin of their funds.

1.5.2. In case of doubts regarding the legitimacy of funds, the Customer must independently conduct risk checks on public specialized resources or on resources provided by the Provider upon request.

1.6. By making an exchange, the Customer confirms their acceptance of the Service Rules and AML/KYC policy.

2. AML/KYC Procedures

2.1. The Provider uses professional systems from Rapira exchange and Heleket processing for automatic AML checks of all transactions in accordance with international standards for combating money laundering and terrorist financing (AML/CFT). Rapira and Heleket are licensed providers, and their filters comply with international requirements.

2.2. List of high-risk criteria identified during AML checks:

Mixer
Sanctions
Ransom
Gambling
Scam
Malware
Dark Market
Dark Service
Stolen Coins
Terrorism Financing
Fraudulent Exchange
Illegal Service
Child Exploitation
Fraud Shop
Enforcement Action
High-Risk Jurisdiction
Special Measures
Online Pharmacy

2.3. If a connection with high-risk assets is detected in an amount of at least 1% (see list in 2.2) or if the overall risk level exceeds 30%, the operation is blocked, and the Customer is offered to undergo KYC for the return of funds.

2.4. KYC requirements:

Record a high-quality video selfie holding your passport next to your face so that the data is clearly visible and readable.
Without stopping the recording, show the wallet or account from which the funds were sent, where the transaction hash and sender’s wallet address are clearly visible.
Screenshots, photos, and screen recordings are not accepted.
Showing the transaction in the blockchain instead of the sender’s wallet or account is also not accepted.

3. Return of Assets that Failed AML Check

3.1. Refund of funds is possible only after successful completion of KYC (section 2.4).

3.2. If the Customer does not provide the requested data within 14 calendar days after blocking, the funds become the full property of the Provider.

3.3. Upon successful KYC, the Provider returns the funds to the sender’s address within 24 hours or to another address upon Customer’s request within up to 10 days.

3.4. Customer and transaction information is provided only in response to official requests from authorized government agencies within the framework of the law.

3.5. Refund is not possible if the assets are under request by competent authorities, in which case they may be used as evidence in investigations.

4. Force Majeure

4.1. The Provider is not responsible for the use of the service for illegal purposes (money laundering, terrorism financing, etc.).

4.2. The Provider is not liable for damages caused by third parties who use the service.