AML/KYC

1. General Provisions

1.1. Service Provider — the exchange service AlpinaEx.

1.2. Client — a user who has used the services of this platform.

1.3. The Service Provider adheres to Anti-Money Laundering (AML) principles and Know Your Customer (KYC) procedures to mitigate the risks of fraud and illicit operations.

1.3. Indicators signaling an elevated risk level, identified during AML screening: Scam, Gambling, Ransom, Sanctions, Mixer, Dark Market, Online Pharmacy, Special Measures, High-Risk Jurisdiction, Enforcement action, Fraud Shop, Child Exploitation, Illegal Service, Fraudulent Exchange, Terrorism Financing, Stolen Coins, Dark Service, Malware.

1.4. The Service Provider does not engage in transactions with individuals or legal entities suspected of or involved in illegal activities, or if it is known that the funds were obtained unlawfully.

1.5. The service does not provide additional consultations on analyzing future transactions and does not respond to Client inquiries regarding risks associated with the exchange or conversion of funds.

1.5.1. The Client is responsible for the legitimate origin of their funds.

1.5.2. If there are doubts about the legitimacy of the funds, the Client is obligated to independently conduct a risk check using public specialized resources or resources provided by the Service Provider upon request.

1.6. By performing an exchange, the Client confirms their agreement with the Service Rules and the AML/KYC policy.

2. AML/KYC Procedures

2.1. The Executor applies the professional exchange systems Rapira and Heleket, as well as the CoinKYT and GetBlock services, for automatic AML screening of all transactions in accordance with international standards for combating money laundering and the financing of terrorism (AML/CFT). Rapira and Heleket are licensed providers, and their filters comply with international requirements.

2.2. If a connection to high-risk assets amounting to at least 0.1% (see the list in clause 1.3) is detected, or if the overall risk level exceeds 25%, the transaction is blocked, and the Client is offered to complete KYC for the return of funds.

2.3. The Executor conducts KYC verification automatically using a specialized third-party service, Didit. The processing of the User's personal data within the framework of this procedure is carried out in accordance with the terms of the privacy policy of the Verification Service Provider. Verification period up to 24 hours

2.4. To complete verification, the Client is required to provide current and valid identity documents (passport or driver's license), and, upon the system's request, a selfie (or selfie video) to confirm their identity and match the provided document.

2.5 The refund commission for AML cases is 5% of the blocked amount, but not exceeding 100 USD. For clients who have successfully passed KYC, or in the absence of evidence linking them to money laundering, the commission is limited to the network fee only.

2.6. Based on the verification results received from the Service Provider, the Service has the right to: Refund the funds to the Client; request additional documents or information.

3. Return of Assets that Failed AML Check

3.1. Upon successful completion of KYC, the funds are sent to the address specified by the client. (clause 2.4)

3.2. If the Customer does not provide the requested data within 14 calendar days after blocking, the funds become the full property of the Provider.

3.3. Upon successful KYC, the Provider returns the funds to the sender’s address within 24 hours or to another address upon Customer’s request within up to 10 days.

3.4. Customer and transaction information is provided only in response to official requests from authorized government agencies within the framework of the law.

3.5 The network fee for sending funds is non-refundable and will be deducted from the refund amount

3.6. Refund is not possible if the assets are under request by competent authorities, in which case they may be used as evidence in investigations.

4. Privacy Policy

4.1. The privacy policy is located on this page.

5. Force Majeure

5.1. The Provider is not responsible for the use of the service for illegal purposes (money laundering, terrorism financing, etc.).

5.2. The Provider is not liable for damages caused by third parties who use the service.