AML (Anti-Money Laundering) - Anti-Money Laundering

KYC (Know Your Customer) - Customer Identification

AlpinaEx makes every effort to protect its users and partners from fraud and illegal transactions. To this end, the service applies strict customer verification and transaction security measures. AML/KYC procedures are an effective tool to confirm the integrity of individuals and legal entities.

AlpinaEx's automated risk assessment system analyzes transactions in real time. If a transaction is recognized as suspicious, it is blocked and the user is prompted to undergo AML/KYC verification.

In case of an official request from law enforcement agencies, AlpinaEx provides the data obtained during AML/KYC checks.

The service does not cooperate with persons involved in money laundering or other illegal activities and does not conduct transactions with criminally obtained cryptocurrency.

AlpinaEx uses internal algorithms and tools of certified partners to detect suspicious transactions.

The service does not advise users on the risks associated with the exchange or conversion of funds. If there are doubts about the origin of cryptocurrency, the client should independently verify it on specialized platforms.

1.Return of assets that have not passed AML-check

1.1. The return of blocked funds is possible only after verification of identity (clause 2.1) and compliance with the conditions of clause. 2.2.

1.2 Return is not possible if the assets are frozen at the request of the competent authorities. In such a case, they may be used as evidence in an investigation.

1.3. Exchanges are prohibited if AML verification reveals links to cryptocurrency wallets associated with:

Dark Market

Dark Service

Scam

Stolen Coins

Mixing (Mixer)

Sextortion

Ransom

Gambling

Phishing

Terrorism Financing

Illegal Service

Blacklist

Enforcement Action

Cybercrime Organization

Sanction

Child Abuse

Exchange Fraud

2. AlpinaEx performs an AML check on incoming funds to determine if they are linked to illegal activities. If the analysis shows:

risk higher than 40% or

presence of at least one of the criteria (Dark Market 0.1%, Dark Service 0.1%, Scam 0.1%, etc.),

user is required to undergo KYC verification.

KYC requirements:

Video selfies with passport (data must be clearly visible).

Demonstration of the wallet/account from which the transaction was sent (with visible details: amount, address, date).

The data must be provided within 48 hours after the blocking. Without them, no refund is possible.

2.2. If KYC is not passed within 48 hours, the user can contact support within 30 days.

AlpinaEx warns: using the service for money laundering, terrorism financing, fraud or purchase of illegal goods is prohibited. The service is not responsible for illegal actions of third parties. By making an exchange, the user agrees to the rules of AML-policy and undertakes to comply with them.